FAQ

  1. After your submission is validated, please allow 3 - 4 weeks for delivery. Your $5 Kellogg’s Grocery prepaid card will be mailed to the address on your profile page. You can change your address from your profile up to 48 hours after your submission is validated.

  2. There is a limit of five (5) gift cards per person and per household.

  3. Participating Kellogg’s* products can be found in point 6 of the Offer Terms and Conditions and here.

  4. Yes, you must purchase two qualifying products in a single transaction. Purchase must be made during the offer period (Jan 22 – May 29, 2021).

  5. You can submit a valid proof of purchase only once.

  6. If you upload more than one proof of purchase record in a single submission, your submission will be rejected and you will be directed to submit each document as part of a new, separate submission.

  7. Each time you upload a proof of purchase, you will receive a confirmation number on the website and through email. If you don’t see the email in your inbox please check your spam or junk folders or any other folder that your email provider may have automatically set up within your account.

  8. Your submission will be reviewed and will either be approved or declined within 72 hours. You can find the status of your submission on your profile. Keep your receipt or proof of purchase record until you receive your $5 Kellogg’s* Grocery prepaid card through the mail. Please allow 3 - 4 weeks for delivery.

  9. The last day to submit a proof of purchase is June 12, 2021. Submissions will be reviewed and approved (or rejected) if they are submitted by 11:59:59 PM (EST).

  10. Order records will not be accepted. You must upload a clear photo or PDF file of your order shipping, delivery or pick-up confirmation record. Be sure your document includes the following information:

    • Retailer name and website
    • Date your order was placed
    • Date your order was shipped, delivered or picked-up
    • Description and quantity of participating Kellogg’s product(s) purchased
    • Total dollar value of your full transaction
    • Shipping address, if applicable

  11. Please contact us via https://www.kelloggs.ca/en_CA/contact-us.html and reference the same email address you used to register for the promotion. Include your name and any relevant submission confirmation numbers, if applicable.

  12. Yes, every two (2) qualifying products found on an individually submitted proof of purchase record will earn you one (1) $5 Kellogg's* Grocery prepaid card, up to a maximum of five (5) cards per person and per household. For example, if you submit a proof of purchase that has six (6) participating products, you will receive three (3) $5 Kellogg's* Grocery prepaid cards.

  13. If, for whatever reason, you are unable to register at the promotion website or upload your proof of purchase, you can send your proof of purchase record to the following address:

    Kellogg's Grocery Prepaid Card Offer
    PO Box 174
    Whitby, Ontario
    L1N 5S1

    Your mailed-in submission must also include the following information:

    • Full Name
    • Full Mailing Address including postal code
    • Email address (if available)
    • Proof of purchase record